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What happens if I did not leave enough food for my pet(s)?

A: We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home.

If we do need to make a special trip that is out of our way to purchase food, we will gladly do so. We will, however, charge a fee for extra travelling if need be.

That is why we require a 70% deposit before you leave. This money is for emergency purposes such as running out of food or if there is a need to put down a deposit for veterinary care.

Can I be assured of the same pet sitter each time?

A: We prefer to have the continuity of the same pet sitter each time because the pets know them, and they know the pets. However, if the sitter is not available then a fully informed substitute sitter will be available for back up and you will always meet them beforehand.

What is the “Meet and Greet” all about?

A: The Meet-and-Greet is a quick meeting for your potential sitter to meet the family at home. This is arranged in order for you to ensure that you are at ease with your sitter, and also to see how he/she gets along with the pets. The Meet-and-Greet further allows your sitter to make sure that he/she feels safe and comfortable at your home.

This is the perfect time to discuss your rules and expectations.

To assist with this, you will be asked to complete a “Pet Sitter Instruction Sheet”. This document serves as a one-stop rule sheet about everything your sitter needs to know. Your sitter will bring along a copy, and you can complete it during the Meet-and-Greet.

The Meet-and-Greet is all about discussion of the collection of the keys, and to make sure that you are happy with the service we will be providing. The Meet-and-Greet is a complimentary service; should you not feel comfortable with a sitter, you are free not to proceed any further. Similarly, we do not expect sitters to accept assignments at homes where they feel unsafe or uncomfortable. Should this be the case, we will try our best to send another suitable sitter to meet you.

In the Meet-and-Greet, we can discuss all the necessary things; feeding schedules, so that we can ensure that we try and stick to the same schedule your pets are used to. Please also notify us if there is a specific phrase/words that you use that the pets adhere to if it’s time to go outside to do their business, etc.

I have never used an overnight pet sitter before; can you tell me a little bit about this service?

A: We offer an overnight visit from 10 pm to 7 am, dependant on our daily routine and time of the year. Overnight stays give you peace of mind knowing that your home is being looked after as well as your pets getting lots of extra attention.

If your pets are used to sleeping in your bed with you, we are happy to have them sleep in the bed with us too!

We can add a dinnertime visit also and then later return again for the night.

To be fair to sitters; they are not expected to spend 24 hours a day at the house and may need to go to their own homes, work or to campus during the day. We do however try and be there for as long and as much as possible.

Caring for your Pets and Home

Waggly Tails house sitting service is not a security service.

Advantages of using Waggly Tails

We can assist with

Pet and House Sitting

Dog Walking

Some Frequently Asked Questions

Our Friends

Little Companions

Feedback from our clients

I highly recommend these guys

Tiger now likes being picked up

We had such peace of mind while we were away