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Once you are one of our valued customers, even a last minute booking is not a problem for us, but?

A: However, over Christmas, New Year and Easter this may not be possible as we are always fully booked. We will, however, do our best to try and accommodate your request.

Our team of Pet Sitters have been selected due to their passion for pets and their care. They are mature, honest and reliable and able to follow instructions and any additional requests you may have, such as watering the plants. They display initiative and know how to deal with problems that might arise, and there is always backup if needed hence we receive countless requests for a repeat of the service.

Their work is regularly assessed to ensure they are meeting our high standards and providing the best possible service to our customer’s pets and will do everything possible to ensure you receive the same service at all times.

What is the “Meet and Greet” all about?

A: The Meet-and-Greet is a quick meeting for your potential sitter to meet the family at home. This is arranged in order for you to ensure that you are at ease with your sitter, and also to see how he/she gets along with the pets. The Meet-and-Greet further allows your sitter to make sure that he/she feels safe and comfortable at your home.

This is the perfect time to discuss your rules and expectations.

To assist with this, you will be asked to complete a “Pet Sitter Instruction Sheet”. This document serves as a one-stop rule sheet about everything your sitter needs to know. Your sitter will bring along a copy, and you can complete it during the Meet-and-Greet.

The Meet-and-Greet is all about discussion of the collection of the keys, and to make sure that you are happy with the service we will be providing. The Meet-and-Greet is a complimentary service; should you not feel comfortable with a sitter, you are free not to proceed any further. Similarly, we do not expect sitters to accept assignments at homes where they feel unsafe or uncomfortable. Should this be the case, we will try our best to send another suitable sitter to meet you.

In the Meet-and-Greet, we can discuss all the necessary things; feeding schedules, so that we can ensure that we try and stick to the same schedule your pets are used to. Please also notify us if there is a specific phrase/words that you use that the pets adhere to if it’s time to go outside to do their business, etc.

Can I be assured of the same pet sitter each time?

A: We prefer to have the continuity of the same pet sitter each time because the pets know them, and they know the pets. However, if the sitter is not available then a fully informed substitute sitter will be available for back up and you will always meet them beforehand.

Must I leave food for the sitter?

A: Food is entirely at your own discretion. But it would be nice if you could leave some food for the pet sitter. Please clearly communicate to your stay-over sitter what foodstuffs (if any) is for his/her use. Please also communicate if there won’t be anything so arrangements can be made.

You do not need to provide any food if you have booked once or twice a day visit; sitters might just have a cup of tea or so while spending time with the pets.

Please always provide adequate toilet paper, cleaning materials and other household items.

Caring for your Pets and Home

Waggly Tails house sitting service is not a security service.

Advantages of using Waggly Tails

We can assist with

Pet and House Sitting

Dog Walking

Some Frequently Asked Questions

Feedback from our clients

I highly recommend these guys

Tiger now likes being picked up

We had such peace of mind while we were away