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What happens if I did not leave enough food for my pet(s)?

A: We will notify you that there is not enough food so that you are aware and perhaps you have more food in another place in your home.

If we do need to make a special trip that is out of our way to purchase food, we will gladly do so. We will, however, charge a fee for extra travelling if need be.

That is why we require a 70% deposit before you leave. This money is for emergency purposes such as running out of food or if there is a need to put down a deposit for veterinary care.

Are you insured and bonded?

A: No, but we are however a registered company (Waggly Tails (PTY) LTD (2017/113381/07), and are part-time pet sitters and full-time students or young working adults. We will always treat your property like it is our own.

Unfortunately, we do not carry any liability if there is any criminal or malicious attempt at damaging your property or stealing goods from it. We are also not responsible for any other acts such as fire, nature induced events or dogs being poisoned by criminals.

Please note we are not security guards or deliver a security service, but you do need to inform us who your security company is so that, in the event of an emergency, we can get in contact with them. You also need to tell your security company that we are allowed on the property in your absence, please.

We do pledge to treat your property and belongings with the utmost respect and will ensure you to be informed the moment you find anything out of order.

What is the “Meet and Greet” all about?

A: The Meet-and-Greet is a quick meeting for your potential sitter to meet the family at home. This is arranged in order for you to ensure that you are at ease with your sitter, and also to see how he/she gets along with the pets. The Meet-and-Greet further allows your sitter to make sure that he/she feels safe and comfortable at your home.

This is the perfect time to discuss your rules and expectations.

To assist with this, you will be asked to complete a “Pet Sitter Instruction Sheet”. This document serves as a one-stop rule sheet about everything your sitter needs to know. Your sitter will bring along a copy, and you can complete it during the Meet-and-Greet.

The Meet-and-Greet is all about discussion of the collection of the keys, and to make sure that you are happy with the service we will be providing. The Meet-and-Greet is a complimentary service; should you not feel comfortable with a sitter, you are free not to proceed any further. Similarly, we do not expect sitters to accept assignments at homes where they feel unsafe or uncomfortable. Should this be the case, we will try our best to send another suitable sitter to meet you.

In the Meet-and-Greet, we can discuss all the necessary things; feeding schedules, so that we can ensure that we try and stick to the same schedule your pets are used to. Please also notify us if there is a specific phrase/words that you use that the pets adhere to if it’s time to go outside to do their business, etc.

Do you board pets?

A: We do not board pets in our own homes. We do provide daily visits for your pets or we can stay overnight as well.

In the case that it might be a puppy, we might, however, make an exception to the rule.

Your pets will be much happier in their own home stress-free!

Caring for your Pets and Home

Waggly Tails house sitting service is not a security service.

Advantages of using Waggly Tails

We can assist with

Pet and House Sitting

Dog Walking

Some Frequently Asked Questions

Feedback from our clients

I highly recommend these guys

Tiger now likes being picked up

We had such peace of mind while we were away